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West Lake Kayaking Season Ending Ninhbinh Season Ending Ninhbinh Season Ending Ninhbinh Hanoi Street Food Adventure Free visa to Vietnam

Terms and Conditions

Terms and Conditions


1. DEPOSIT

A minimum deposit of at least 50% of the full amount (plus a bank fee except cash) is required to confirm your reservations.  Full and final payment of the tour price must be made 12 hours before departure of the tour. Once a deposit is received it means that you have read, understood and accepted all our Terms and Conditions.

 

 2. CANCELLATION AND REFUNDS

Greater than 7 days prior to departure                   30% of full amount

Between 6 days and 48 hours prior to departure     50% of full amount

From 24 hours to departure/No show                     100% of full amount

There will be no refund or exchanges given for any unused or missed ground arrangements, sightseeing tours, meals, accommodations and other services.

 

 3. RESPONSIBILITY AND DISCLAIMER

  • Umove Travel (UT) is not responsible for any accident, injuries, loss and damage of personal belongings.
  • UT is not responsible for any promised service that was not made in written form
  • UT does not assume any liability whatsoever for any injury, damage, death loss, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.
  • UT does not assume any liability for any injury, damage, death, loss, accident or delay caused by strikes, civil disturbances, hostilities, acts of war, or other force majeure.
  • UT accepts no responsibility for any damage or delay due to machinery breakdown, quarantine, weather, or causes beyond its control.
  • UT accepts no responsibility for any omission, delay, re-touring, additional expenses, or other events resulting from improper health certificates, or necessary documents to enter or depart a country, or acts of any government authority.
  • UT reserves the right to decline to accept or to retain any person as a member of the tour.
  • UT will not take responsibility for any loss due to group dynamics, weather governmental or police action, enjoyment, traffic jam or other conditions dictate.
  • All of UT tours and services do not include any type of insurance. We highly recommend you to have your own travel insurance before taking any of our tours.

Please Note: All prices and itineraries are subject to change without prior notice.